Safe care at home depends on openness, good communication and a shared responsibility to speak up when something does not feel right.
At Shona Care Ltd, safeguarding means helping people feel safe, respected and listened to in their own homes. It also means recognising that concerns can be raised by the person receiving care, family members, staff, visiting professionals or anyone who is worried about a person’s wellbeing.
What We Look Out For
Concerns may include changes in mood, unexplained injuries, poor nutrition, medication worries, neglect, financial pressure, unsafe home conditions, distress, isolation, or a person appearing afraid or unusually withdrawn. A concern does not need to be proved before it is shared. Early reporting helps the right people review support before risks increase.
How Concerns Are Handled
Our care team is expected to record concerns clearly, report them promptly and follow company safeguarding and escalation procedures. Where appropriate, concerns may be shared with family members, health professionals, social work teams or emergency services. If someone is in immediate danger, emergency help should be sought without delay by calling 999.
Complaints, Feedback and External Support
We encourage people and families to tell us if something is not right, as well as when care is working well. Feedback helps improve communication, care planning and outcomes. If a concern relates to a registered care service and cannot be resolved directly, people can also contact the Care Inspectorate through its complaints process.
Useful official information is available from Scottish Government adult support and protection, mygov.scot complaints about care services, and the SSSC Codes of Practice.
Shona Care Ltd remains committed to person-led, respectful and outcomes-focused care that supports people to live safely and with dignity at home.
