Private Care Enquiry
Request care at home
If you are looking for care at home for yourself or a family member, use the short enquiry form below, or call or email our team to discuss the support you are looking for. We will review whether Shona Care Ltd can safely support the request. New care enquiries are reviewed during office hours.
For urgent health or safety concerns, please contact the relevant health professional, social work service, NHS 111 or emergency services as appropriate.
Send a care enquiry
Tell us how to contact you and give a brief outline of the support you are looking for. Shona Care will use these details to respond to your enquiry. Please read our Privacy Policy. Do not include detailed medical records or confidential documents.
Enquiries are reviewed during office hours. Submitting this form does not confirm that care is available or arranged.
What happens after you enquire?
1. Talk with Linda
Send an enquiry or call our office. Linda, our administrator, follows up website enquiries during office hours and helps you take the next step.
2. Discuss your needs
We discuss the support you are looking for, your location, preferred times and what matters to you. We explain the assessment and check suitable staffing.
3. Agree the right support
If we can safely meet your needs, we agree the care plan and arrangements with you before care starts. An enquiry does not commit you to a care package or confirm availability.
Planning your care and understanding costs
Every care enquiry starts with your needs and preferences. Contact us to discuss the support you are considering and the cost of a suitable care package.
What should we discuss?
- The type of support you need and what matters to you
- How often visits are needed and how long they may last
- Your preferred times, location and whether more than one care worker is needed
- Whether you are arranging care privately or involving a social worker or commissioner
Before deciding, ask our team to explain the proposed charges, what is included and any terms that apply. Care arrangements depend on assessment, an agreed care plan and suitable staff availability.
You are welcome to ask questions while exploring your options. Sending an enquiry does not commit you to a care package.
Prefer to call or email?
You can use this as a checklist before calling or emailing us. Please avoid sending highly sensitive medical information until we confirm the best way to receive it securely.
- Your name and preferred contact details
- The postcode or area where support is needed
- A brief outline of the help you are looking for and preferred visit times
- Your preferred start date
- Whether this is a private enquiry, a social work referral, or you are unsure
To make an enquiry, use the phone or email link below. Please do not send detailed medical records with your first enquiry.
What we review
- Care needs and preferred visit times
- Location and staff availability
- Medication, mobility, nutrition or safeguarding risks
- Consent and family/professional involvement
- Whether the request can be supported safely
Person-led care
Support is planned around what matters to the person, their routines, choices, outcomes and any agreed family or professional communication.
Commissioners and professional referrals
Contact our team to discuss a potential referral, the support required and the proposed location. We will review the request against assessed needs and suitable staffing before confirming whether we can help.
Please contact us first to agree how any detailed assessment or confidential information should be shared.
Common care enquiry questions
Can I enquire for a family member?
Yes. Contact us with a brief outline of the support being considered. We will discuss the person’s wishes, consent and appropriate family involvement as part of reviewing the request.
How do I check whether you can support my area?
Tell us the postcode, the support needed and preferred visit times. We will check the location and suitable staffing before confirming availability.
What happens before support starts?
We review care needs, preferences and relevant risks to decide whether we can safely help. Care planning and risk assessments take place before support starts.
Can a social worker or commissioner contact you?
Yes. Use the professional referral contact links above to discuss the request and agree the next steps.
