Last updated: 24 September 2026
Shona Care Ltd respects your privacy and is committed to protecting personal information. This privacy policy explains how we may collect, use and protect information when people contact us, use our website, enquire about care, receive support from us, apply for work, or communicate with our team.
Who We Are
Shona Care Ltd provides care and support at home across Glasgow, East Renfrewshire, Renfrewshire, West Dunbartonshire, Barrhead and surrounding areas. You can contact us at support@shonacareltd.co.uk, by calling 0141 406 0623, or by writing to Suite 9, Westbourne Business Centre, Kelburn Street, Barrhead, Glasgow, Scotland, G78 1LR.
Information We May Collect
Depending on your relationship with us, we may collect contact details, enquiry information, care and support preferences, assessment information, communication records, staffing and recruitment information, and information needed to deliver safe care. Where care is arranged, this may include relevant health, medication, risk, mobility, daily living and emergency contact information.
Website Care Enquiries
We ask for your name and email address so that our office team and manager can respond to your enquiry. You may also provide a telephone number, the postcode where support is needed and a brief outline of the support you are looking for. Enquiries are stored in our website administration system and sent to our designated work inboxes. The submission record also includes your IP address. Please do not include detailed medical records, medication lists or other confidential documents in this form; contact us first to agree how to share them. Submitting an enquiry does not confirm that care is available or arranged.
How We Use Information
We use information to respond to enquiries, assess and arrange care, deliver care safely, communicate with individuals and families, meet regulatory and legal duties, support staff recruitment and training, maintain records, improve our service, and respond to complaints, safeguarding concerns or professional requests.
Lawful Basis
We process personal information where it is necessary to provide or discuss care services, meet legal and regulatory responsibilities, protect vital interests, support legitimate business and care management interests, or where consent is appropriate. Special category information, such as health or care information, is handled with additional care and only where there is a lawful reason to do so.
Sharing Information
We may share relevant information with the person receiving care, authorised family members or representatives, health professionals, social work teams, regulators, safeguarding bodies, emergency services, payroll or professional advisers, and trusted service providers where this is needed and appropriate.
How Long We Keep Information
We keep information only for as long as necessary for the reason it was collected, including legal, regulatory, safeguarding, employment, insurance and accounting requirements. Retention periods may vary depending on the type of record.
For website care enquiries that do not lead to care, we keep the enquiry record for six months from the date the enquiry is closed, then securely delete it.
Your Rights
You may have rights to access, correct, erase, restrict or object to how your information is used, and to withdraw consent where consent is the lawful basis. You can contact us using the details above. You can also raise concerns with the Information Commissioner’s Office at ico.org.uk.
Privacy Questions and Complaints
For privacy questions, requests or concerns, contact info@shonacareltd.co.uk or call 0141 406 0623. You can also complain to the Information Commissioner’s Office (ICO), the UK data protection regulator. Visit the ICO complaints page for guidance.
Website Information
Our website may collect basic technical information such as browser, device and usage information through hosting, security, analytics or embedded services. If you contact us through the website, we use the information you provide to respond to your enquiry.
Cookies and External Website Services
Our website uses cookies. The homepage and care-enquiry page use fonts hosted on our own website to display text. For questions about cookies and website technologies, contact info@shonacareltd.co.uk. AboutCookies.org.uk provides general information about cookies and browser controls; it is an external resource, not Shona Care’s cookie policy.
Updates
We may update this privacy policy from time to time. The latest version will be available on this page.
