Privacy Policy

Last updated: July 2026

Shona Care Ltd respects your privacy and is committed to protecting personal information. This privacy policy explains how we may collect, use and protect information when people contact us, use our website, enquire about care, receive support from us, apply for work, or communicate with our team.

Who We Are

Shona Care Ltd provides care and support at home across Glasgow, East Renfrewshire, Barrhead and surrounding areas. You can contact us at support@shonacareltd.co.uk, by calling 0141 406 0623, or by writing to Suite 9, Westbourne Business Centre, Kelburn Street, Barrhead, Glasgow, Scotland, G78 1LR.

Information We May Collect

Depending on your relationship with us, we may collect contact details, enquiry information, care and support preferences, assessment information, communication records, staffing and recruitment information, and information needed to deliver safe care. Where care is arranged, this may include relevant health, medication, risk, mobility, daily living and emergency contact information.

How We Use Information

We use information to respond to enquiries, assess and arrange care, deliver care safely, communicate with individuals and families, meet regulatory and legal duties, support staff recruitment and training, maintain records, improve our service, and respond to complaints, safeguarding concerns or professional requests.

Lawful Basis

We process personal information where it is necessary to provide or discuss care services, meet legal and regulatory responsibilities, protect vital interests, support legitimate business and care management interests, or where consent is appropriate. Special category information, such as health or care information, is handled with additional care and only where there is a lawful reason to do so.

Sharing Information

We may share relevant information with the person receiving care, authorised family members or representatives, health professionals, social work teams, regulators, safeguarding bodies, emergency services, payroll or professional advisers, and trusted service providers where this is needed and appropriate.

How Long We Keep Information

We keep information only for as long as necessary for the reason it was collected, including legal, regulatory, safeguarding, employment, insurance and accounting requirements. Retention periods may vary depending on the type of record.

Your Rights

You may have rights to access, correct, erase, restrict or object to how your information is used, and to withdraw consent where consent is the lawful basis. You can contact us using the details above. You can also raise concerns with the Information Commissioner’s Office at ico.org.uk.

Website Information

Our website may collect basic technical information such as browser, device and usage information through hosting, security, analytics or embedded services. If you contact us through the website, we use the information you provide to respond to your enquiry.

Updates

We may update this privacy policy from time to time. The latest version will be available on this page.