Care Inspectorate, Quality and Governance
Shona Care Ltd provides regulated care-at-home support in Scotland. We are committed to safe care, person-led support and inspection-ready governance.
Care Inspectorate reference: CS2020379168. Families and professionals can use this reference when checking service information with the Care Inspectorate.
Our Quality Commitment
We do not rely on promises. We focus on safe systems, clear records, professional conduct and continuous improvement. Our approach is guided by the Health and Social Care Standards and by what matters to each person receiving support.
Inspection ReadinessRecords, audits and care reviews are kept under review so the service can evidence how care is planned, delivered and improved.
Continuous ImprovementFeedback, complaints, incidents and day-to-day learning are used to identify changes that can make care safer and more responsive.
Governance SystemsWe keep oversight of care planning, risk, medication support, supervision, spot checks and staff learning.
Complaints LearningConcerns are taken seriously, recorded and reviewed so learning can be identified and acted on.
Safe Care Systems
- Person-led care planning and review.
- Risk assessment and review when needs change.
- Medication governance, including MAR review where medication support is provided.
- Incident recording, management review and learning.
- Staff supervision, competency checks and spot checks.
- Professional escalation where support needs or risks change.
We are committed to continuous improvement, safe care and inspection-ready governance.
Standards and Recognition
Trusted care-sector links and recognition
We signpost families and professionals to recognised care-sector information and quality standards, while keeping our own care delivery person-led, local and accountable.
